Booking & Cancellation Policy

Flexible booking, clear terms, and peace of mind

Booking & Payment

All reservations are subject to availability. Full payment is required to confirm your booking and add your experience to our schedule. Once payment is received, you will receive a booking confirmation with your reservation details.

Cancellation Policy

Free cancellation up to 12 hours before your experience begins for a full refund. We understand that travel plans can change, so we do our best to offer flexibility whenever possible. Cancellations made less than 12 hours before the scheduled start time and no-shows are non-refundable.

Changes & Rescheduling

Need to change your plans? You may request a change to your experience date at no additional charge, subject to availability. Please contact us as soon as possible so we can help you find another available date.

Weather & Safety

Your safety and comfort are our priority. Our experiences operate in most weather conditions; however, itineraries may be adjusted due to weather, road conditions, closures, or other circumstances beyond our control. If Trailblazer Love determines that an experience cannot be safely operated, we will offer you the option to reschedule. If we must cancel the entire experience and rescheduling is not possible, you will receive a full refund.

Late Arrivals & No-Shows

Please be ready at your confirmed pickup time and location. To respect the itinerary and other guests, we may not be able to delay departure for late arrivals. If you miss your experience due to a late arrival or do not show up, the reservation will be considered a no-show and will be non-refundable.

Participation & Guest Responsibility

Guests are responsible for providing accurate booking information and informing us in advance of any special requirements that may affect their participation. Please follow the instructions provided by your guide throughout the experience. Participation in activities is voluntary, and guests are expected to act responsibly and respectfully toward the guide, other guests, local communities, and the places we visit.

Refunds

Eligible refunds will be issued to the original payment method whenever possible. Please allow processing time depending on your bank or payment provider. Any non-refundable transaction, processing, or currency conversion fees charged by third-party payment providers may be excluded from the refunded amount.

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